What Is The Best Unified Communication Company?
Emails, phone calls, chats, and videos are the primary ways people communicate today. These communication systems are often isolated or disconnected, which can make it difficult to keep your customers and employees connected and productive. Luckily, there are companies that specialize in providing one unified communication channel, so you don’t have to deal with multiple systems or switch between apps. The best way to ensure you’re using the right communication channels is to understand which company fits your needs. Therefore, before choosing a company to handle your business communication channels, endeavor to read about the best unified communications platforms. This article will educate you about what unified communication platforms are, their features, and the top-rated unified communication companies.
What Are Unified Communication Platforms?
Unified communication platforms are software applications that provide a single point of access to a company’s communication infrastructure. Instead of having to install separate applications for email, voice, video, and document sharing, users can access these features through a single interface. The result is an all-in-one solution that’s easy to use and manage.
Most commonly associated with business applications, unified communication platforms can also be used by individuals to communicate with friends, family, and colleagues. Historically, these platforms have been synonymous with voice software. Today, however, unified communication platforms are becoming much broader in scope and offer a variety of features and functionality to suit a variety of users and communication needs. Some of these features include chat, virtual meeting rooms, file sharing, and more.
Top-rated Unified Communication Platforms
RingCentral is a global cloud communications company that provides business phone systems designed for today’s mobile and distributed business world. The RingCentral platform is affordable and empowers employees to communicate, collaborate, and connect from anywhere, on any device, through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, and fax. With over 350,000 customers worldwide, RingCentral is the leading provider of cloud-based communications solutions for small and enterprise companies.
8×8 is a unified communications company that provides phone, video conferencing, contact center, and API solutions worldwide. 8×8 software is focused on cloud-based unified communications and contact center solutions. The company’s Contact Center suite includes capabilities such as omnichannel routing, analytics, workforce optimization, and artificial intelligence (AI). 8×8 has introduced Conversational AI for Contact Centers, which can be used to automate customer interactions over the voice channel through automatic speech recognition (ASR), natural language understanding (NLU), and text-to-speech (TTS). This feature also features an agent assist function. 8×8 is a publicly-traded company.
Avaya is a leading global provider of next-generation business communication and collaboration solutions, offering unified communications, contact centers, real-time video collaboration, networking, and other related services to companies of all sizes around the world. Avaya’s solutions are built on a common architecture that creates an intelligent software fabric for customers’ networks to deliver rich communications experiences for employees and customers.
Vonage has a unified communications platform for businesses (enterprises), as well as a UCaaS solution for small businesses (small offices and home offices, or SOHOs). It is cloud-based, meaning you don’t have to worry about installing and configuring anything on your own. Vonage is easy to set up, manage and use. The company’s mobile application allows you to make calls over WiFi or cellular networks, so you can communicate with colleagues wherever you are in the world. Vonage also offers video conferencing solutions, including screen sharing, which is great if you’re trying to troubleshoot an IT problem together. It has accessible pricing plans that include unlimited calling minutes (domestically).
Fuze is a cloud-based communications platform that offers a variety of features for users to choose from. The company offers services to small businesses, but its focus is mainly on large-scale enterprises. Fuze also provides solutions for businesses that want to communicate with their employees via phone, video chat, or even text messages.
Zoom is a video call software that’s easy to use and allows you to connect with up to 100 participants. If you become a paying customer, you can host meetings for up to 500 people. Zoom also offers unlimited file storage in their cloud, the ability to record meetings so that you don’t miss anything, and a feature called Dual Screen, which allows users to view two screens at once (this is great if you’re presenting something while on the phone). Zoom has recently risen in popularity due to its many features and low cost (or lack thereof; it starts at $0 per month), but it also has some limitations that are important for business owners or anyone using it frequently.
Browse through some of the featured unified communication companies and find one that ticks all the boxes for your business.